Privacy Policy

1. Introduction

LAGUNEN KAFE AS operating WeetSpot gaming coaching services ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our gaming coaching services and website at weetspot.com.

We comply with the General Data Protection Regulation (GDPR) and Norwegian data protection laws.

2. Data Controller Information

3. Information We Collect

3.1 Personal Information

We collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Account Information: Username, gaming handles, game ranks (self-reported)
• Payment Information: Billing address, payment method details (processed securely by third-party payment processors)
• Communication Data: Messages, session notes, coaching feedback
• Gaming Data: Game statistics, performance metrics, video recordings (with consent)

Important: We do NOT collect, access, or store your game account passwords, login credentials, or any sensitive account information. We are not affiliated with game developers and cannot access your accounts directly.

3.2 Automatically Collected Information

• Usage Data: Pages visited, time spent, click patterns
• Device Information: IP address, browser type, operating system
• Cookies and Tracking: Website preferences, session information

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: To provide coaching services you've requested
• Legitimate Interest: To improve our services and communicate with you
• Consent: For marketing communications and optional features
• Legal Obligation: To comply with tax and accounting requirements

5. How We Use Your Information

We use collected information for the following purposes:

• Provide and deliver coaching services
• Process payments and manage accounts
• Communicate about sessions and services
• Improve our coaching methods and website
• Send marketing communications (with consent)
• Comply with legal obligations
• Prevent fraud and ensure security

6. Information Sharing and Disclosure

We do not sell your personal information. We may share your data with:

• Coaches: Relevant information needed to provide coaching services
• Payment Processors: Secure processing of payments
• Service Providers: Third-party tools for website analytics and communication
• Legal Compliance: When required by law or to protect our rights

7. International Data Transfers

Some of our service providers may be located outside the European Economic Area (EEA). When we transfer your data internationally, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses (SCCs)
• Binding Corporate Rules
• Certification schemes

8. Data Retention

We retain your personal data for as long as necessary to:

• Provide ongoing services to you
• Comply with legal obligations (typically 7 years for financial records)
• Resolve disputes and enforce agreements
• Fulfill legitimate business purposes

When data is no longer needed, we securely delete or anonymize it.

9. Your Rights Under GDPR

As a data subject, you have the following rights:

• Right to Access: Request a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to processing based on legitimate interest
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise these rights, contact us at privacy@weetspot.com.

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Enable basic website functionality
• Performance Cookies: Analyze website usage and performance
• Functional Cookies: Remember your preferences
• Marketing Cookies: Deliver relevant advertisements (with consent)

You can control cookies through your browser settings or our cookie consent banner.

11. Data Security

We implement appropriate technical and organizational measures to protect your data:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Staff training on data protection
• Incident response procedures

12. Third-Party Services

Our website may contain links to third-party services. We use the following categories of third-party services:

• Analytics: Google Analytics (anonymized)
• Payment Processing: Stripe, PayPal
• Communication: Discord, Email providers
• Cloud Storage: Secure cloud providers

These services have their own privacy policies, which we encourage you to review.

13. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it promptly.

14. Marketing Communications

We may send you marketing communications if:

• You have given explicit consent
• We have a legitimate interest and you haven't objected

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us directly.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Displaying a prominent notice on our website

16. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, contact us:

If you're not satisfied with our response, you have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).